Unified Communication is the convergence of multiple communication methods over an IP-based network. Its purpose is to optimize business processes and enhance communication by reducing device and media dependencies. UC includes the integration of real-time communication services such as instant messaging (IM), Voice Over IP (Including IP-PBX Systems), video conferencing, e-mail, mobility and texting/MMS.
This group studies technologies for communication systems that integrate voice, data and video services. Currently, they are focusing on software-based PBX systems that support voice-over-IP services. CCENT’s phones will be working under one of these systems as a case study. Additionally, demonstrations of the capabilities and quality of service issues surrounding voice-over-IP technology have been developed for use in iSchool courses.
- Installed and maintain an open source Asterisk based IP/PBX
- Provided VoIP services for CCENT via Service Provider hosted SIP trunk channels
- Installed an IP phone infrastructure and extensions for each test-bed in CCENT
- Provided an Access Point for CCENT Vo-WiFi phones
- Researched VoIP security issues in regards to IP packet capture and caller ID spoofing
- Installation and integration of Microsoft Exchange Server and Microsoft Office Communications Server
- Configuring of an IP-PBX as a gateway for the Exchange Server and OCS to provide extension routing, voicemail, and video conferencing services
- Researching open source Video Conferencing alternatives
- Researching into routing of phone extensions connected via external networks back to in-house hosted IP-PBX
- Configuring Exchange Server and MS OCS to provide test user groups with video conferencing technologies